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Question:
Can I deploy ExpressMaintenance or ExpressRequest via the Internet?
Answer:
Users often inquire about deploying ExpressMaintenance or ExpressRequest
via the internet or their private wide area networks. This can be
accomplished and we recommend two different approaches for each
application.
ExpressMaintenance
ExpressMaintenance is a very comprehensive application that is extremely
data intensive. For this reason, ExpressMaintenance is not a
suitable application for standard internet browsers. Internet
browsers simply do not offer the flexibility and lookup capabilities to
match the ease of use and powerful capabilities of the
ExpressMaintenance application.
Customers
have made the application available to their users via the internet
using third party terminal emulation products such as Microsoft Terminal
Services, Citrix and PC Anyware. There are several different
approaches that can be used to deploy the application in a Terminal type
session where only the screen display and keyboard input is transferred
across the internet. In this case, users work with the standard
application interface inside a special window and all data
processing is handled by an application server. We recommend you
discuss this approach with your IT people and those knowledgeable with
such solutions.
ExpressRequest
As you
probably know, ExpressRequest is a simple application for
non-maintenance users to enter maintenance / repair requests.
ExpressRequest simply gathers the request data and saves it in a single
table in the Requests table of the ExpressMaintenance database.
Submitting
maintenance requests can be easily accomplished within the limitations
of an internet browser as long as the SQL server computer is on the
internet or wide area network. We provide you with a sample .asp
web page that can be used for submitting maintenance request directly
into the ExpressMaintenance database. You will need to use a tool
such as Front Page to adjust the sample to interface with you specific
SQL server computer.
For more
details on deploying a requesting screen of this type -
click here.
For more
information on ExpressRequest -
click
here. |
