The following tech bulletins are available.  Review the list and click on the desired bulletin.  You can also view our Installation Guide online or  Submit A Support Question.

1. Licensing & Registering Software

1.1 What are the terms of the software license agreement?

1.2 How much does it cost to upgrade to a higher concurrent user license?

1.3 Do you offer a PDA, Pocket PC or Tablet PC  interfaces?

1.4 Do you provide source code to your applications?

1.5 How do I fully register my licensed copy of ExpressMaintenance?

2. Installation & Setup Questions

2.1 What are your system recommendations?

2.2 What operating systems are supported?

2.3 Will your software work under Citrix or Terminal Services?

2.4 What is the difference in a network vs. standalone installation?

2.5 How to setup shortcuts for client / server installations?

2.6 How do workstations determine the server and database connection?

2.7 Does ExpressMaintenance use the Window's Login or separate login?

2.8 Exactly what files are required with and with what permissions?

2.9 How can I setup separate database and application servers?

2.10 How do I transfer data from one server computer to another?

2.11 How can I tell what users are running an application?

2.12 How can I Import data into ExpressMaintenance?

2.13 Can I deploy ExpressMaintenance or ExpressRequest via the Internet?

2.14 What is the best way to distribute ExpressRequest to users?

2.15 How do I setup a web page for users to enter maintenance requests?

2.16 How can I download, install and setup ExpressUtility?

3. SQL Server / Database Questions

3.1 What database engine does your system use?

3.2 Why is SQL a better database solution than Access?

3.3 What versions of SQL Server do you support?

3.4 How do I install the SQL / MSDE database engine and setup the database?

3.5 How do I install on an existing MS SQL Server or SQL/MSDE2000?

3.6 What are the best options for installing SQL Server 2005?

3.7 How do workstations determine the server and database connection?

3.8 Do I need or should I purchase Microsoft SQL Server?

3.9 How do I create or reset the 'etuser' account in the SQL Server?

3.10 How to create additional databases for an application?

3.11 How can I learn more about MS SQL Server?

3.12 How can I change the location of the database files?

3.13 How can I move my database to a different drive or folder?

3.14 How do I make backups (including unattended) of the database?

3.15 How do I get and install Service Pack 4 for the MSDE7 / SQL7?

4. Troubleshooting, Help & Updates

4.1 Why am I getting an error saying No Available User Access Slots?

4.2 Why am I having trouble viewing the application help?

4.3 How can I get help on using the program - Help and User's Guide?

4.4 Can users define the layout of data grids in ExpressMaintenance?

4.5 Quick tips to helpful interface tricks - did you know?

4.6 How can I disable the annoying Windows "Publisher not verified" prompt?

4.7 Why am I getting the error, "unable to connect to sql" when I run the program?

4.8 After changing my computer name, why will the MSDE not start?

4.9 How do I reset the sa user record and password?

4.10 I am prompted for a password but what do I enter?

4.11 Why do I get "List Index Out Of Bounds" when opening the Units screen?

4.12 What should I do if I get an Access Violation error?

4.13 Why can I not see any requests records after updating to version 5.6.1.1?

4.14 How can I delete historical or groups of data from ExpressMaintenance?

4.15 Can ExpressMaintenance interface with other software?

4.16 How to download application updates from our web site?

4.17 How can I adjust the number of labels and the label position in Safe-Labels?

5. Maintenance & PMs Questions

5.1 How do I setup my own selection codes such as types and categories?

5.2 How do I add vendors to my selection list of vendors and manufacturers?

5.3 How do I get started with ExpressMaintenance and PMs?

5.4 How does ExpressMaintenance schedule PMs including daily PMs?

5.5 How can I add service tasks and notes to a service that applies to a unit?

5.6 Can I have extensive instructions and notes in my work orders?

5.7 How can I customize the lookup selection lists to include certain fields?

5.8 How can I limit the services and parts list to those that apply to a unit?

5.9 Does ExpressMaintenance notify you when services are due or request arrive?

5.10 How do I setup the email feature in ExpressMaintenance?

5.11 How do I create work orders from preventative maintenance?

5.12 How to turn on / off query of all records in Company, Parts & Units screens?

5.13 How can I Import data into ExpressMaintenance?

5.14 How can I Export data from ExpressMaintenance?

5.15 How can I restore a Unit record that I accidentally deleted?

6. Parts & Purchase Order Questions

6.1 How are parts used and inventory adjusted in ExpressMaintenance?

6.2 What about the use of barcodes in ExpressMaintenance?

6.3 Can I import parts from a csv file or portable barcode reader?

6.4 Why do my purchase orders come up blank when I print them?

7. Report Builder

7.1 How can I export report data to other file formats?

7.2 How do I add fields or adjust the layout of a report?

7.3 How can I make my report receive filters from ExpressMaintenance?

7.4 Why does a report not include all of the data records I expect?

7.5 How do I import / export report templates into the application?

7.6 How can I add advanced calculations to my reports using SQL or RAP?

7.7 Do you have a more advanced report example using logical calculations?

7.8 How can I get comprehensive help or a tutorial on Report Builder?

7.9 How can I get the reports developed during the recent training seminar?

8. Misc Other Applications

8.1 How are gallons calculated in Express Technology software?

8.2 What are the status code values for ExpressLP Movements?

8.3 What is the purpose of the MvDetails table in ExpressLP?

8.4 What are the new features in version 4.8.5 of ExpressLP?

8.5 Report Record Number error and downloading original reports in Resources for Children.

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