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We
offer an Annual Software Maintenance plan with each of the Express
Technology software products (free 1st year). The annual software
maintenance plan includes:
-
Technical
Support up to 24 issues (via email first, see
Support
Page)
-
Periodic
Software Updates and Enhancements via internet download
-
Automatic
Notification of updates and product news
Technical
Support
While
we make every effort to make our software products easy to use and
include comprehensive help files, it is common for users to have some
questions. At Express Technology, we provide prompt, courteous and
knowledgeable technical support. Tech support issues must first be
submitted via email. However, we are certainly available by phone
and fax when we determine it becomes necessary. Access the
Support Page.
Exciting
Updates
Thanks
to great suggestions from our customers, we routinely add
improvements to our software applications. New releases and
updates are made available on an average of every 60 days. In the
event a significant bug is found, updates are issued immediately.
Subscribers to the Annual
Software Maintenance plan receive all updates and releases at no
additional cost.
Notifications
Under the
Annual Software Maintenance plan, customers are notified immediately
when updates and new releases are available. Users who do not
subscribe to the Annual Software Maintenance plans for the software may
not purchase technical support on an hourly basis. The only way to
obtain technical support, updates and new releases is to be on the plan.
Renewal
If a company does not renew
their participation in the plan but later decides to do so, they must
pay for the skipped years in order to return on the plan. This is
the policy since they will be receiving all updates and releases
developed during the skipped period.
Signing
Up
When
you purchase any of our software applications, you automatically receive
the 1st year free. After the first year, you will be billed
automatically or you can print and fax the
renewal order form.
Participation and payment is optional. It is
our desire to earn your renewal by providing great updates and
enhancements.
|
Product |
Annual
Fee |
|
|
|
ExpressMaintenance All Licenses Except Enterprise |
$375.00 |
|
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|
ExpressMaintenance Enterprise License |
$800.00 |
|
|
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